Shipping policy
When the product shipped?
We ship the parcel within 1 business days and upload the tracking information within the following 2 days. Our products are shipped from China. The total shipping time frame is the order processing time (1 business day) plus the shipping time(6-14 days).
Note: the business days do not include the Saturday and Sunday.
How much is the shipping cost?
Free Shipping without further cost.
Order cancellations
If you have notified us of order cancellations, but the product has already been shipped out, you will have to reship the product back to us at your own expense in case you still do not want it. Once it goes out of our warehouse, we cannot cancel your order.
How long can I receive the parcel?
Usually takes 6-15 days,It beyond our control as it almost depends on the handling time of the local delivery and custom clearance.
Where can you ship to?
Currently we can ship to the United States only, but we can't ship to APO, DPO address and PO box and forwarding address.
Additional notice about shipping
This is the client’s responsibility to help for successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:
-We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information within 48 HOURS that is required by the customs (such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse. If the client wants to re-ship the parcel, you may need to pay an additional fee (according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost (according to the bill from our shipping company). We will refund retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.
-We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional cost for re-delivery.
-After customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to request it within 7 days upon product/parcel arrival, and the customer needs to cover the return shipping cost. Once we received the product in our warehouse, we will issue a refund for the product cost via Stripe.
-If it appears as "Delivered" on courier's website (e.g.: DHL) for more than 1 (one) month, the delivery details on courier's website will be deleted. The courier will not provide any compensation to us for these order, that's why we can't provide any refund if the client does not inform us to investigate the parcel via email 1 (one) month after it has been "Delivered" on courier’s website.
-To avoid return of shipment, customers are required to provide full name in the information form. The cost of the return will be the responsibility of the customers if the name in the form is incomplete.
For other additional questions, please just drop us an E-mail at hello@vyrkniv.com